Take advantage of our special offer! Purchase 3 beautiful peshtemals and receive a complimentary soap. Perfect for enhancing your bathing experience or as a thoughtful gift. Don't miss out on this fantastic deal!
PESHTEMALSOAP
Shipping policy
Shipping region
Theodore Soap Co. currently ships orders within Europe only, from our base in Austria.
Processing times
Orders are processed within 1–3 business days after payment is received (Monday–Friday, excluding Austrian public holidays). You will receive a confirmation email once your order has been shipped.
Shipping methods & delivery times
All orders are shipped from Austria using reputable carriers (e.g. Österreichische Post or equivalent partners). Estimated delivery times:
- Within Austria: 2–4 business days
- Within the EU: 3–7 business days
- Non‑EU European countries: 5–10 business days (customs delays may occur)
These timeframes are estimates and are not guaranteed. Delays caused by carriers, customs, or local conditions are outside our control.
Shipping costs
Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. Any applicable customs duties, import taxes, or fees for deliveries to non‑EU European countries are the responsibility of the customer.
Order tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available for your destination).
Wrong address / undeliverable shipments
Please ensure your shipping address is complete and correct at checkout. We are not responsible for delays, lost parcels, or returned shipments due to incorrect or incomplete addresses.
If a parcel is returned to us as undeliverable, we can resend it once it is received back; reshipping costs will be the responsibility of the customer.
Damages and issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.