Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@theodoresoap.com Please note that returns will need to be sent to the following address:

An:

Theodore Soap Co. 

Walcherbauer 10,

3343 Hollenstein an der Ybbs,

Austria 

If your return is approved, we’ll send you detailed instructions on how and where to send your package. Shipping costs from your original order will be refunded; however, the cost of shipping the item back to us is the responsibility of the customer. Any items returned without a prior return request will not be accepted.

You can always contact us for any return question at support@theodoresoap.com

Damages and issues
Please inspect your order upon delivery and contact us right away if your item is defective, damaged, or if you received the wrong item. This allows us to review the issue promptly and work with you to make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to receive the item you want is to return the item you have and, once your return is approved, place a new order for the desired item. Once the return is processed, the refund will be issued back to the original method of payment..

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@theodoresoap.com